There are numerous reasons to survey your customers and JetCom will automate all aspects of your customer satisfaction management program. First and foremost, you want to survey your customers to find out if any customer is dissatisfied. If you discover a dissatisfied customer, you’ll want to take steps to turn them around. Even if you don’t completely turn them around, just by interacting with them you retain some of their loyalty. Secondly, the customer satisfaction reports help you identify sources of reoccurring satisfaction issues. The employee satisfaction summary reports are excellent reward and recognition tools. By aligning all employees to a companywide goal of increased customer service you’ll create a win-win environment. Customers are happy because they receive superior service and management is happy because they have happy loyal customers that retu4rn and refer new customers at the highest rate.
Once you have positive reviews about your location we want to help you use that valuable info and let the world know about what great service you provide. JetCom automates a process that pushes your review info to all major search engines. Next we regularly post notes to your social media accounts letting everyone know how hard you work to keep your customers happy.
The best thing about the JetCom Customer Satisfaction Survey process is that we can use up to methods or any combination of those methods to collect customer satisfaction surveys.
1. We can leave a “Ringless Voice Mail” for a customer to let them know we appreciate their business and that we wanted to make sure everything was going well. A “Ringless Voice Mail” is technology that clandestinely inserts a voice message into your customers phone without the phone ringing. The customers can call back on a local number that is assigned to your account or you can use an 800 number. We strongly encourage a service advisor or a person who interacts with the customer to create the voice message. This way the customer is familiar with the voice and it will appear that your shop took the time to follow-up with the customer.
2. Jet Com can send a phone survey to your customers using a voice professionals voice or better yet one of the voices of your associates. You have complete control of the program and can send any number of attempts and can control the time between the attempts. Phone surveys have the highest response rate.
3. Text surveys – use SMS surveys to send your customers a simple thank you and ask them to take a quick survey. You can receive a response back in the SMS message or you can send a URL to a survey questionnaire. When customers are totally satisfied, you can send a link to your social media review sites – encouraging customers to recognize you on sties like Google and Yelp.
4. Emailed Surveys – Emailed surveys are a great way to send a personalized message with photos of your shop, employees and logos. You can use the email to capture a single response or launce a URL to a more robust survey. If you use a simple question like “How satisfied are you?” If the customer answers on the high scale, you can redirect your customer to your Google or Yelp review site. This can dramatically boost your ranks in social media review sites.
All the methods describe above can be use alone or in combination with each other. The methods and number of attempts completely customizable and are usually staggered by time (21 to 51 hours).
CSI Survey emails are packed with value.
Make the most out of every email sent. Embedded in your emails are buttons your customers can click on to easily refer a friend, request an appointment, goto your website, join your social media sites,
and/or request a quote.
